Live Animal Return Policy
Our goal is to please every customer. We want you to be happy with any animal purchased from Rustys-Balls and we are here to help with questions, concerns or just general care advice. In most cases we will be able to accommodate return requests to ensure your experience exceeds your expectations.
All of Rustys-Balls animals are Captive Bred at our facility. Therefore the babies we sell are generally very tame and friendly. Most temperament problems are very short term and will resolve once the animal adjusts to its new environment. In some cases we will agree to an exchange for temperament after we have exhausted other efforts. Occasionally when a reptile is moved into a completely new environment feeding issues can arise. We take these very seriously and will be here every step of the way to help resolve these issues. If we have tried to resolve the feeding issue and the animal still will not eat, we will be happy to exchange the animal for you. We will send you a return label and once the animal is received we will ship your replacement animal.
We cannot offer any cash refunds or credit card refunds for any reason, exchange only. No refunds on any payments. Any disputes must be handled outside of the credit card chargeback process. All returns of live animals are strictly at our discretion. We cannot guarantee your husbandry practices and therefore there is no guarantee longer than 24 hours. We must be notified within 24 hours of any concern for an exchange to be considered. Once an exchange is agreed upon, we will send you an invoice for the shipping payment to be made prior to us sending the return labels. Upon receipt we will email you a Fedex return label to return your animal to us. Once we receive the animal we will make arrangements to ship your exchange animal to you.